Terms of Service

Sign Sense LLC, doing business as Empathy Elevated

Last updated: October 22, 2026

What This Is

This document covers the terms under which Sign Sense LLC provides services to clients. It applies to coaching, workshops, consulting, digital products, and any other services purchased through Sign Sense LLC or its DBA, Empathy Elevated.

In this Agreement, “I” refers to Colette Molteni as the person delivering services under Sign Sense LLC. “Company” refers to Sign Sense LLC. “Client” or “you” refers to the person or entity purchasing services.

Scope of Services

The specific scope, deliverables, format, cadence, and duration of each engagement are described separately at the time of purchase or in a separate statement of work. This document covers the terms that apply across all services, not the specifics of any single offering.

Nature of Services

The services I provide are coaching, educational, and developmental in nature. They are not therapy, mental health treatment, legal advice, HR consultation, medical advice, financial advice, or a substitute for professional counsel in any of those areas. If a matter requires a licensed professional in law, mental health, medicine, HR, or finance, you are encouraged to seek that support directly.

Conversations and materials are intended to support your own reflection, judgment, and decision-making. Any decisions, actions, or next steps you take as a result of our work together are yours alone. The value and outcomes of this work depend largely on your own engagement and follow-through, and neither Sign Sense LLC nor Colette Molteni can promise specific results.

Confidentiality

What you share with me in the course of our work stays private. I will not share it with third parties, your employer, or reference it publicly without your explicit permission.

General reflections and testimonials about your experience are always welcome.

Communication and Delivery

The format, cadence, and channels of communication for each engagement are specified at the time of purchase. Response times, session lengths, and delivery methods vary by service type.

Payment

Fees for each service are disclosed at the point of sale and are processed through Stripe. Payment is due as specified at purchase.

No services renew automatically unless explicitly stated at the point of sale. Any continuation, extension, or additional service requires separate confirmation and payment.

Refunds and Cancellation

Unless otherwise specified at the point of sale, fees are non-refundable once service delivery has commenced.

Either party may end an engagement at any time with written notice. No further billing occurs after notice is given. Any portion of a prepaid service already delivered is non-refundable.

Intellectual Property

All content, materials, methodologies, frameworks, exercises, worksheets, and other work product provided or developed in the course of an engagement, including but not limited to The PACE System™, are the exclusive intellectual property of Sign Sense LLC.

Upon payment and during the term of the engagement, Client receives a limited, non-exclusive, non-transferable, non-sublicensable license to use these materials for Client’s own personal, non-commercial purposes only.

Client agrees not to:

Reproduce, distribute, publish, or share any materials in whole or in part
Teach, train, instruct, or coach others using the materials or methodologies
Create derivative works, adaptations, or summaries intended for external use
Use the materials, conversation content, or any Sign Sense LLC intellectual property as training data, fine-tuning data, prompt data, or reference material for any artificial intelligence model, machine learning system, large language model, or automated system
Represent, imply, or suggest certification, endorsement, or authorization to teach any Sign Sense LLC methodology without prior written consent

Client Conduct

Sign Sense LLC reserves the right to end an engagement without refund in cases of abusive conduct, harassment, non-payment, or misuse of intellectual property.

Limitation of Liability

To the maximum extent permitted by law, the total aggregate liability of Sign Sense LLC and Colette Molteni arising out of or related to any engagement, under any legal theory, is limited to the total amount paid by Client to Sign Sense LLC in the twelve months preceding the claim.

In no event will Sign Sense LLC or Colette Molteni be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including without limitation loss of profits, loss of revenue, loss of business opportunity, or loss of data, whether in contract, tort, strict liability, or otherwise, even if advised of the possibility of such damages.

Indemnification

Client agrees to indemnify, defend, and hold harmless Sign Sense LLC, Colette Molteni, and their respective affiliates from any claims, damages, losses, or expenses, including reasonable attorneys’ fees, arising out of Client’s breach of this Agreement, Client’s misuse of materials, or Client’s violation of any law or third-party right.

Governing Law

This Agreement is governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles.

Dispute Resolution

For disputes relating to intellectual property, confidentiality, or any matter requiring injunctive or equitable relief, Sign Sense LLC may bring an action in the state or federal courts located in Sacramento County, California. Client irrevocably submits to the personal jurisdiction of such courts for this purpose and waives any objection based on inconvenient forum.

For all other disputes, claims, or controversies arising out of or relating to this Agreement, the parties agree to the following process:

The parties will first attempt in good faith to resolve the matter through direct, informal negotiation for a period of thirty (30) days from the date written notice of the dispute is first provided.
If the matter is not resolved through informal negotiation, it shall be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures. The arbitration shall be seated in Sacramento County, California. The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Each party waives any right to a trial by jury. Each party waives any right to participate as a plaintiff or class member in any class, collective, or representative action.

In any dispute arising out of or relating to this Agreement, the prevailing party shall be entitled to recover reasonable attorneys’ fees and costs.

Nothing in this Agreement limits any rights the Client may have under mandatory consumer protection laws of their country or jurisdiction of residence.

Modifications

Sign Sense LLC reserves the right to update or modify this Agreement at any time. The current version is posted at terms.empathyelevated.com. Continued purchase or use of services after an update constitutes acceptance of the revised terms. The version in effect at the time of Client’s purchase governs that specific transaction.

Severability

If any provision of this Agreement is found to be unenforceable, the remainder of the Agreement shall remain in full force and effect.

No Waiver

The failure of Sign Sense LLC to enforce any provision of this Agreement does not constitute a waiver of its right to enforce that provision or any other provision in the future.

Entire Agreement

This Agreement constitutes the entire agreement between the parties regarding its subject matter and supersedes any prior agreements, communications, or understandings, except for any written statement of work or purchase-specific terms expressly incorporated at the time of sale.

Notices

Notices to Sign Sense LLC should be sent to cm@empathyelevated.com or by mail to:

Sign Sense LLC
DBA Empathy Elevated
2108 N ST STE N
Sacramento, CA 95816

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